Does AMTC provide installation?
AMTC maintains a national network of certified, licensed subcontractors and can arrange and coordinate professional installation. We can arrange the installation and track it to completion via our Customer Portal, which gives you visibility every step of the way. To request installation, simply click “Request Installation” at the bottom of the Order Details screen. If you need to connect an AMTC digital media player to your business telephone system, it's probably best to use the vendor that normally services your system. They are already familiar with the make and model of your system and its configuration. If you don't have a regular telephone service vendor, or if they quote more than $100 for a simple installation, we'd be glad to refer you to a local service vendor. We have vendors we work with in most major markets. (66)
What payment options are available?
We accept Visa, MasterCard, American Express, Discover and Electronic Funds Transfer (EFT) from a bank account. Although we highly discourage it, you may also mail a paper check. This option is not available for monthly subscription renewals. There are significant disadvantages to doing so. Please see “Can I pay for a quote by mailing a check?” in this section. (96)
Are credit terms available?
You may apply for an AMTC CreditLine account. A Volume Purchasing Agreement (VPA) for minimum annual spending commitment of $3000.00 is required. See “Are volume discounts available?” in this section for more details about VPAs.
Are volume discounts available?
Volume discounts are automatically applied during checkout, based on the contents of the quote being purchased. If you anticipate placing multiple orders over time that, in total, would warrant a volume discount, you may establish a Volume Purchase Agreement (VPA). A VPA is a contract, under which you agree to purchase a minimum dollar amount over a specified term, and in return we apply a discount to all orders, regardless of individual order size. Please contact AMTC Customer Support for more information about VPAs. (98)
What shipping options are available?
We ship via FedEx. At checkout, you will be given the opportunity to select from any FedEx class of service available to your specified shipping address. You may also select “Customer Pickup” to pick your Order up at our warehouse in Clearwater, FL or to arrange your own carrier. (99)
Will I pay any taxes on my order?
AMTC maintains a tax nexus only with the State of Florida. If your specified shipping address is within Florida and your order contains sales-taxable goods, you will be charged Florida state sales tax at checkout. If your order includes SiriusXM Music for Business, you will be charged Florida Communications Tax on that subscription. (100)
What is your return policy?
You may return any physical item purchased within thirty (30) days from the order date (we must receive the returned item within this timeframe). Renewals of subscription services are not subject to this right of return. In such event, the amount paid by you for the returned item shall be refunded, less any discounts which become unearned by virtue of the return. Shipping, handling, and activation fees are non-refundable, and you are responsible for return shipping charges. No returns shall be accepted unless accompanied by a Return Authorization obtained from AMTC. Returned items must be in new condition, in the original packaging, with all original package contents included. Notwithstanding the foregoing, no returns will be permitted of items purchased on an order with a total value exceeding $5000.
How much does installation cost?
Certified installers have agreed to adhere to the rates shown in our Suggested Installation Rates document, available for download in the Support/Downloads section of www.amtcsound.com. Occasionally, circumstances will require deviation from these suggested rates due to permits and licensing fees, unusual site conditions, excessive travel time to reach your location, higher prevailing labor rates for certain metropolitan areas, etc. If this is the case, the installer must disclose, and you must agree to, any additional charges before work is scheduled or commenced. In the event that an on-site survey is required to determine such additional charges, the installer must disclose, and you must agree to, the charge, if any, for such on-site survey. AMTC recommends that in all cases, you get an estimate or quote in writing before allowing an installer to commence work. Please remember that AMTC is serving solely as a facilitator. The installer is solely responsible for the quality of work performed. Similarly, you are solely responsible for payment for any work performed by the installer. AMTC does not, in any way, take or mediate payment for installation of equipment. You may direct any questions regarding installation details, pricing, etc. directly to the installer via the Installation Jobs tab of the AMTC Customer Portal. (185)
Can I pay for a quote by mailing a check?
Quotes are normally paid (turning them into orders) via our online checkout process. During checkout, customers are asked to enter either a credit card or bank account as a method of payment. We highly recommend that you take advantage of this quick, easy process. However, if you must pay via paper check, we have a way to accommodate you. Mail the check to AMTC, 4091 AMTC Center Drive, Clearwater, FL 33764. Write your Customer ID (found at the top left of your account page) on the check. When we receive your mailed paper check, we treat it as a deposit, which will appear in the Customer Deposits section of the Activity tab. You must then log in and pay your quote via online checkout. Your Customer Deposits balance will be applied to reduce the quote total. PLEASE NOTE: Quotes are calculated dynamically during checkout, using pricing, shipping rates, tax rates and inventory availability at the moment. AMTC does not guarantee that pricing and availability will remain constant. If you mail a check to pay for a quote based on pricing shown at the time you mail the check, the check amount may not match the quote total at the time you check out. If your Customer Deposits balance is insufficient to cover the Quote total, you will be required to pay the difference with another method of payment. If your Customer Deposits balance exceeds the Quote total, your unused balance will remain for future purchases. You may also withdraw your Customer Deposits balance to a bank account. ALSO PLEASE NOTE: Once we receive a paper check, posting it as a Customer Deposit may take up to three business days. Please consider this if time is of the essence, such as with subscription renewals.
The person who used to log into amtc.com has left my company and I don’t know their login credentials. How can I get access to my account?
If you know the email address that the person used, simply log in using that address and use the “Forget?” link to the right of the password field on the login page. An email will be sent to that address to allow you to log in with a temporary password. You can change the password to whatever you desire once you log in. If you thereafter want to use your own email address to login, you may then add yourself as a contact on your company account, and then register using the “Register” link on the login page. If you do not know the email address used by the previous person, or have no access to that email account, you must email a request that you be added as a contact on the account. If your email address is from a domain that allows us to easily identify it as legitimate (e.g., an email from j.doe@acmewidget.com representing Acme Widget Corporation), all we need is a one-line request in the body of the email. If your email address doesn’t facilitate identification, we’ll need the request on company letterhead. Please send the request to customerservice@amtc.com. You may also fax it to (727)531-3965. We apologize for requiring this formality, but it’s for your security. Anyone with account access has the ability to make purchases on your account. We must take reasonable steps to confirm that you have the right to gain this access.
Transfer of Remaining Subscription Time
Pursuant to our Terms and Conditions, no refund will be given for subscription time remaining if you cancel a subscription service mid-term. However, as a courtesy, we will “box swap” a replacement device for a failed device of the same type, which transfers the remaining subscription time to the replacement player. This courtesy is available only if the replacement device is purchased from us. Once you receive your replacement device, contact AMTC Customer Support to request the “box swap”.
I forgot to set “Do Not Renew” on a device, and my subscription renewed automatically. Can I get a refund?
Per the terms and conditions you assented to when your original purchase was made, there are no refunds on subscriptions.
Why do I have to pay license fees to play music in my business?
Under the Copyright Act of 1976, the owner of the copyright in a song is granted the exclusive right to "perform" the song "publicly" [17 U.S.C. 106(4)]. A song is "publicly performed" if it is played at a place open to the public or any place where a substantial number of persons outside of the normal circle of family and social acquaintances is gathered, which means virtually any business. Therefore, in general, if a business wishes to play music, it must obtain a "public performance" license from the copyright owner. (1)
What's the risk in playing music without paying required license fees?
A copyright owner can recover statutory damages of not less than $750 and not more than $30,000 per infringement. If the infringement is found to be "willful" (done knowingly), statutory damages can increase to as much as $150,000 per infringement. Each song played constitutes a separate act of infrigement, so the potential liability is astronomical. In addition, the copyright owner can recover court costs and attorneys' fees. (2)
As long as I paid for music (bought it on iTunes, subscribe to satellite radio, bought the CD, etc.), it's OK to play it in my business, right?
No. Your purchase gives you a license for the non-public performance of the music, such as in your home or car. When you play the music in your business, it's a public performance, not covered by your license. (3)
Isn't there an exemption for small businesses?
1998 changes to copyright law carved out an exemption allowing businesses, under certain circumstances, to avoid the need to obtain public performance licenses. However, this exemption applies ONLY to use of a broadcast radio or TV, and NOT to other sources of music such as iPods, CDs, satellite radio, sreaming internet music, etc. (4)
I pay ASCAP, BMI and SESAC license fees to have live music. Doesn't that allow me to play other music when the live musicians aren't playing?
It depends. The license agreements that allow you to have live music are often limited to that live music. You could be required to obtain a separate license to play background music. (5)
Why do I need a business music service? Can't I just pay license fees directly to ASCAP, BMI and SESAC?
Yes, but it doesn't really make sense. Background music services pay a lower license fee per business than the business would pay directly, so using a service is typically a more economical path. (6)
Does playing music to telephone callers on hold require payment of license fees?
Playing music "on hold" constitutes a "public performance" under Federal copyright law, so it's no different than playing it over speakers in the ceiling. The same rules apply. (7)
What is Eos?
Eos is a business music subscription service provided by Eos Music Corporation. AMTC has an exclusive agreement to sell the service in the United States and Canada. (9)
How is Eos delivered?
Eos requires an internet-connected digital media player. This player, the RemoteLink, is available from AMTC. For information visit www.amtcsound.com. (10)
Why is Eos so much less expensive than other business music services?
Eos licenses its music directly from the copyright holders. Because they receive 100% of the license fees, with no cut taken by middlemen, Eos enjoys a slightly lower licensing fee structure than other services. More importantly, Eos is exclusively an internet-provided service. Eos is free from the exorbitant costs of maintaining legacy delivery technologies like satellite and CD. These costs weigh heavily on companies like Muzak, and are reflected in their high prices. (11)
If I want Eos in more than one location of my business, will I need to set up separate accounts for each?
No. You will need a separate subscription for each location, but you can put all of your subscriptions under one account and receive one bill. (12)
If I want to play different Eos channels in different areas of my business (e.g., easy listening in my lobby and reggae around the pool) will I need to set up separate accounts for each?
No. You need one subscription per RemoteLink player. The RemoteLink has three output zones, and you can play different channels on each for the same price. If you need more than three channels playing simultaneously, you'll need multiple players, and a subscription for each. (13)
Does Eos pay ASCAP and BMI?
Eos pays license fees either directly to the copyright owners or indirectly via compulsory licensing collectives such as SoundExchange, ASCAP and BMI.(14)
How can I try Eos before I subscribe?
You can listen to samples of the songs on any Eos channel via the Channel Guide demo. (16)
Can I install Eos myself?
Yes. Installation of the RemoteLink player consists of connecting it to the internet. If you have a router/firewall, it must be programmed to allow the RemoteLink to connect to the Eos servers. (17)
Is Eos a streaming service?
The RemoteLink AV is a hybrid player. Depending on how a song is licensed, it may be streamed or it may be stored on the player. (18)
Does Eos create any security risk to my computer network?
No. The RemoteLink is a "pull" device. No one can "reach in" through your network and connect to it ("push" to it). The RemoteLink must "reach out" and connect to and "pull" content from the Eos servers, which are the ONLY servers it can connect to. The device has no input/output port. The only way for content to get onto the player is from the Eos servers. (19)
Can I use Eos with a router and/or firewall?
Yes. Your router/firewall must simply be programmed to allow the RemoteLink to connect to the Eos servers. (20)
Can AMTC help me configure my router/firewall to allow Eos to work?
No. First, there are dozens of manufacturers of routers and firewalls. We couldn't possibly maintain proficiency on all of them. Second, you'd have to give us access to the only device standing between your computer network and a world of malicious hackers. We're not willing to accept that liability. If you don't feel comfortable making simple configuration changes to your router/firewall, you'll need the assistance of an IT professional. (21)
Is it more difficult to make Eos work than other internet music services?
No. If you want music via the internet, the issues are always the same, whether it's a streaming service or a download-to-media player service. You need a player (even if it's just your PC) to connect to a music server and get the music. If you have a router/firewall, it must allow that connection. (22)
How is my subscription to Eos activated?
When your equipment is installed, visit www.amtc.com/activate to request activation. (23)
How much does it cost to activate Eos?
There is a one-time $15.00 activation fee. (24)
If I let my Eos subscription expire and then want to renew, must I pay the Activation Fee again?
Yes. (25)
Does my Eos subscription entitle me to also use the music "on hold" on my telephone system in addition to over my business sound system?
Yes. You are entitled to use Eos "on hold" at no additional charge. Additionally, should you want to play custom messages about your business to your callers on hold, AMTC is one of the largest providers of business messaging. For more information on AMTC Messaging, visit www.amtcmessaging.com. (26)
I have Muzak now, and they sold me my sound system. Will Eos work with their amplifier and speakers?
Absolutely. Sound equipment is agnostic. It doesn't care what audio source you connect to it. It will play just fine. (136)
I have a large number of locations currently playing the radio. My employees constantly change the station from the safe one I've set, and I'm never sure what awful music my customers might be hearing. Will I have that problem with Eos?
The only way to change the music on your Eos players is via your customer account at www.amtc.com. Unless you give your login to your employees, they can't change anything. (137)
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